FAQ - about products, orders, deliveries & Co.
Wondering what the difference is between a minimum, standard and premium bouquet? Whether you can also order flowers with immediate delivery?
How to change or cancel an order? What happens if the person you are giving the flowers to is not at home?
Or whether you can also order on account? You will find the answers to these and many other questions here.
FAQ about Fleurop products
Here you will find answers to questions about order reliability, bouquet sizes, any special requests and minimum prices.
FAQ about the ordering process
Here you will find answers to questions about delivery charges, last-minute orders, delivery time requests, the importance of greeting card texts and other topics.
FAQ about payment options
Here you will find answers to questions about payment options, the possibility of ordering on account and other related topics.
FAQ about changes, cancellations and complaints
Would you like to change or cancel your order? Or were you not satisfied with our execution? Here you will find answers to questions on these topics.
FAQ about deliveries
Here you will find answers to questions about the delivery: time, delivery confirmation, absent recipients, non-selectable delivery locations and much more.
FAQ about vouchers, discounts & Co.
Here you will find answers to questions about gift cards, PDF vouchers and discounts.
FAQ about MyFleurop
If you are looking for our MyFleurop loyalty program or have questions on the subject, you will find the answers here.
FAQ about FleuropHOME
Are you not familiar with Fleurop-HOME? Or don't know the difference to fleurop.ch? Here you will find answers to your questions.
FAQ about plants for men
Not yet familiar with our plants for men? Are you wondering whether they are also for women? Or don't know where you can order them? You can find answers to your questions here.